Orange (again).

Our phone finally got fixed, only after I'd emailed the Chief Executive of the company and the Executive Office telling them what was wrong and exactly what I thought of the company. I guess that'll teach me not to speak to the monkeys instead of the organ grinder when I want things done in future. I should have learned the lesson earlier right enough, Mitch did the same thing with BT and it worked. Go straight to the top people!